We will refund you if:

• Your package is lost or stolen in transit.
• Any item in your gift arrives damaged.
• An item is missing from your gift, or you received the wrong item.

Email Owly@nightshiftgifts.com within 7 days of delivery, or within 7 days of the expected delivery date if your package never arrives. Include your order number and, for damaged or wrong items, photos of the item and packaging. We'll refund the affected item or items to your original payment method. You don't need to send anything back.